Frequently Asked Questions (FAQ) for Plesuramed Generic Pharma Store
General Questions
What is Plesuramed Generic Pharma Store?
Plesuramed Generic Pharma Store is an e-pharmacy only that is focusing on a wide range of generic drugs.
Are generic drugs safe and effective?
True, generic drugs are just as safe and effective, if not, safer as compared to the original brand name medications. Not only does the formula they contain remain the same, which is crucial, but also they go through the same rigorous process of FDA approval rules. That’s why they all labeled FDA approved.
How do I place an order with Plesuramed?
To make a purchase, just open the website and find the drugs that are prescribed to you. Click on the one you need, and then you can add it to your cart, and in the end, you can proceed to the checkout page. At that point, the checkout not only includes payment of prescription drugs but also contains fields where you can register, log in, and checkout. However, you will need to provide the necessary information, such as billing and shipping details, to place an order as well as complete the payment process.
Prescription and Medical Information
Do I need a prescription to order from Plesuramed?
Yes, in order to get drugs that are not sold over the counter, you need to get a prescription from a licensed healthcare provider. We have our business regulated because we are interested in being online with our customers by checking at the customer’s end.
How do I submit my prescription?
You can either use your mobile device to take pictures of your prescription and then upload it during the checkout session. Or else, you can have your health provider send it directly to our fax or mail. We will then attend to the rest of the processing for you.
Can Plesuramed provide medical advice?
No, Plesuramed is not interested in giving medical advice to the users. We always suggest our patients to get CMS consultation to be safe.
Pricing and Payment
Why are your prices lower than brand-name medications?
They are lower mainly because of the less expensive production process and the longer drug patents. Those drugs are not new on the market and so don’t require recertification.
What payment methods does Plesuramed accept?
We accept only some forms of payment due to security reasons. We take MasterCard, Visa, American Express, Discover, and PayPal as well. We do not accept cash or checks for security reasons.
Do you offer any discounts or loyalty programs?
Yes, we have to do it. We offer various promotions and a loyalty program if the customer comes back to us. You can get a discount now when you sign up for our mailing list.
Shipping and Delivery
How long does shipping take?
It takes about 5-10 days for standard shipping while express shipping can take around 2-4 days. However, the time your order arrives depends on your location and the shipping method chosen.
Do you ship internationally?
Yes! We ship to most of the countries all over the world. However, it is may be the effect of the additional costs and restrictions.
How can I track my order?
Once your order is processed by the shipping department, you will be sent a shipping confirmation email with the unique tracking number to monitor the package. You may then take that unique number, it is the link to the carrier’s website to enter into their system so that you may track your package from that unique number on the website.
Returns and Refunds
What is Plesuramed’s return policy?
As a policy, we usually do not run the risk of pulling a drug because of quality and safety problems. If any damaged or incorrect items that you have received, then please ring our customer service within 14 days of the receipt of the item for assistance.
Can I get a refund if I experience side effects?
As a rule, you are not refunded for the products if opened or used unless there is a proven defect or severe adverse reaction. In most of the cases, it would take submitting your medical documentation.
Privacy and Security
How does Plesuramed protect my personal information?
The protection of personal information and medical data is achieved via industry-standard cryptographic protocols implemented in our operations. Moreover, our privacy policy goes deeper into the matter by presenting in detail our data collection, usage, and protection measures.
Is it safe to use my credit card on your website?
Our website is secured by secure socket layer (SSL) technology. This means that all sensitive information that we get is encrypted on our website during the payment transaction. We do not keep your full credit card information on our servers.
Account Management
How do I create an account with Plesuramed?
Creating an account can be done by clicking on the “Sign Up” or “Create Account” button on our homepage. You’ll be asked to submit the mandatory information and also create a password.
Can I change my account information?
Yes, the information can be changed and the account can be updated at any time by logging in to your account and then proceeding to either the “Account Settings” or “Profile” section.
Customer Support
How can I contact Plesuramed customer service?
You can contact our customer service department via email, phone, or live chat on our website. You can find the “Contact Us” page for our details.
What are your customer service hours?
Your weekdays are our calling days from 9 AM to 6 PM EST. That’s our customer service schedule. If it’s something very important you can’t wait until next opening, then you can leave a message and we will try to call you back as soon as possible.
Legal and Regulatory
Is Plesuramed a licensed pharmacy?
Really, Plesuramed is the first in line when it comes to giving the green light. We have firsthand information from regulators who certify our business. We also can prove it through the existing state and federal regulations.
Are your products FDA approved?
The products sold by Plesuramed are authentic generic drugs that have been FDA certified. In fact, they are the same in terms of quality, strength, and purity as the branded drugs.